Privacy Policy

Last updated: 26 August 2026

At All About Your Joy, we believe trust matters.

When you choose to visit our website, join our community or purchase one of our programmes, you’re placing your trust in us. We take that responsibility seriously and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we collect it, how we use it and the choices available to you.

By using our website, mobile application or any of our services, you agree to the collection and use of your information as described in this Privacy Policy.

1. Who We Are

This Privacy Policy applies to all services provided by:

It’s All About Your Healing Limited

Trading as All About Your Joy

Throughout this Privacy Policy, “we”, “our” and “us” refer to It’s All About Your Healing Limited.

2. What This Policy Covers

This Privacy Policy applies to:

  • www.allaboutyourjoy.com
  • the All About Your Joy mobile application
  • our memberships
  • digital courses
  • online community
  • newsletters
  • one-to-one sessions
  • downloadable resources
  • live online events
  • talks, workshops and presentations
  • pet-loss support and related resources
  • energy-healing sessions
  • any future services we provide

3. Information We Collect

Depending on how you use our services, we may collect the following information.

Information You Give Us

This may include:

  • your name
  • email address
  • postal address (where required)
  • telephone number
  • account information
  • payment information (processed securely through our payment providers)
  • profile information
  • community posts
  • comments
  • messages you send us
  • testimonials you choose to provide
  • information you choose to share with us when participating in a programme, community, event or one-to-one session

You may sometimes choose to share personal information about your experiences, circumstances, wellbeing, relationships or the loss of an animal you love. We do not require you to provide more personal information than is reasonably necessary for the service you are using, and we encourage you to share only what you feel comfortable sharing.

Information We Receive From Other Sources

In some circumstances, we may receive personal information about you from someone other than you. This might occur, for example, through a referral, introduction, gift purchase, service provider or where another person contacts us on your behalf.

Where we collect personal information about you indirectly, we will take reasonable steps to let you know about the collection where required by New Zealand privacy law, including the purpose for which it was collected, who may receive it, who holds it, and your rights to access and correct it.

There are circumstances in which the law permits us not to provide this notification.

Information Collected Automatically

When you visit our website or use our app, certain technical information may be collected automatically.

This may include:

  • IP address
  • browser type
  • operating system
  • device type
  • pages visited
  • referral websites
  • dates and times of visits
  • app usage information
  • general location information based on your IP address

This information helps us improve the performance, security and usability of our services.

Cookies and Similar Technologies

We use cookies and similar technologies to help our Website and Application work, remember your preferences, understand how visitors use our services and measure the effectiveness of our marketing.

Essential Cookies

These cookies help our Website and Application function correctly and enable core features such as account login, navigation and security. Without these cookies, some parts of our Services may not function as intended.

Analytics Cookies

We use Google Analytics to understand how visitors use our Website. This information helps us improve performance, navigation and the overall user experience. Analytics information is generally collected in an aggregated form and is not intended to identify individual visitors.

Advertising Cookies

We use Meta Pixel to better understand how visitors interact with our Website after viewing our advertising. This helps us improve the relevance and effectiveness of our advertising while reducing unnecessary marketing.

Embedded Content

Some pages on our Website contain videos hosted by YouTube. When you view embedded videos, YouTube may set cookies or collect information in accordance with its own privacy practices.

Managing Cookies

Most web browsers allow you to control, block or delete cookies through your browser settings. Please note that disabling cookies may affect the functionality of some parts of our Website or Application.

4. How We Use Your Information

We use personal information to:

  • provide access to our services
  • create and manage your account
  • process payments
  • deliver courses and memberships
  • respond to enquiries
  • provide customer support
  • provide and administer one-to-one sessions, events and other services you choose to participate in
  • improve our website and app
  • communicate important service updates
  • send newsletters where you have agreed to receive them
  • meet our legal obligations
  • protect the security of our services

We only collect information that is reasonably necessary for these purposes.

We do not use personal information someone shares with us about grief, wellbeing or personal circumstances to diagnose medical or mental health conditions or to create clinical or psychological assessments.

5. Marketing Communications

If you subscribe to our newsletter or request information from us, we may send you emails about:

  • new articles
  • guided practices
  • community updates
  • courses
  • events
  • special offers
  • other information related to All About Your Joy.

You can unsubscribe at any time using the link included in every marketing email.

Choosing to unsubscribe from marketing emails will not affect important account or purchase-related communications.

6. Payment Information

We do not store your full credit card details.

Payments are processed securely through trusted third-party payment providers.

Those providers are responsible for securely handling your payment information in accordance with their own privacy policies and security standards.

7. Community Areas

If you participate in community discussions, comments or live events, information you choose to share may be visible to other members.

Please consider carefully what personal information you choose to make public.

We encourage respectful participation while recognising that community discussions are shared spaces.

Please avoid posting sensitive personal information about another person without their permission.

8. Testimonials

If you provide a testimonial or review, we may publish it with your permission.

If you later wish to have your testimonial removed or anonymised, please contact us and we will make reasonable efforts to do so.

9. Who We Share Your Information With

We do not sell your personal information.

To operate our services, we work with a small number of trusted third-party providers. These providers only receive the information reasonably necessary to perform the services they provide to us.

These providers may include:

Provider

Purpose

Stripe

Secure payment processing

Apple App Store

Distribution and management of the All About Your Joy iOS app

Google Play

Distribution and management of the All About Your Joy Android app

HighLevel

Customer relationship management, memberships, website forms, communications, automation and delivery of digital services

Google Analytics

Understanding how visitors use our website and improving performance

Meta Pixel

Measuring the effectiveness of advertising and understanding website activity after users interact with our advertisements

YouTube

Hosting and embedding videos within our website and services

These providers operate under their own privacy policies and security practices. We encourage you to review their privacy policies if you would like more information about how they handle your personal information.

We take reasonable steps to work with providers that maintain appropriate standards of privacy and security.

We may also disclose personal information where required or permitted by law, or where reasonably necessary to protect the rights, safety or security of a person, our community or our services.

10. International Storage, Processing and Disclosure

Because some of our technology providers operate internationally, your information may be processed or stored outside New Zealand.

Where an overseas provider acts on our behalf solely to store or process information, we remain responsible for handling that information in accordance with applicable New Zealand privacy law.

Where personal information is disclosed to an overseas person or organisation for its own purposes, we will take reasonable steps to ensure that the disclosure complies with New Zealand privacy law, including ensuring appropriate privacy safeguards are in place or obtaining authorisation where required.

The privacy laws of other countries may differ from those in New Zealand.

11. How Long We Keep Information

We retain personal information only for as long as reasonably necessary to:

  • provide our services
  • comply with legal obligations
  • resolve disputes
  • maintain business records
  • enforce our agreements
  • respond appropriately to enquiries, complaints or matters relating to services previously provided

When information is no longer required, we will securely delete or anonymise it where reasonably practicable.

12. Keeping Your Information Safe

We take reasonable technical and organisational measures to protect your personal information from:

  • unauthorised access
  • misuse
  • loss
  • alteration
  • disclosure

However, no internet transmission or electronic storage system can ever be completely secure.

While we do our best to protect your information, we cannot guarantee absolute security.

If a privacy breach occurs, we will assess it and take the steps required by applicable New Zealand privacy law, including notifying affected individuals and the Office of the Privacy Commissioner where required.

12A. Your Choices

You can choose to:

  • unsubscribe from marketing emails at any time;
  • update your account information;
  • control, block or delete cookies through your browser settings;
  • request access to the personal information we hold about you;
  • request correction of inaccurate information;
  • request deletion of information where legally appropriate;
  • close your account by contacting us.

Please note that deleting certain information may affect your ability to continue using some of our Services.

13. Your Privacy Rights

Depending on where you live, you may have rights to:

  • access your personal information
  • request corrections
  • request deletion where appropriate
  • withdraw consent
  • object to certain processing
  • request a copy of your information
  • lodge a complaint with the relevant privacy authority

If you would like to exercise any of these rights, please contact us.

If you are in New Zealand and believe we have not resolved a privacy concern, you may also make a complaint to the Office of the Privacy Commissioner.

14. Children’s Privacy

Our services are intended for adults.

We do not knowingly collect personal information from children under 16 without appropriate parental or guardian consent.

If you believe a child has provided us with personal information, please contact us so we can investigate and, where appropriate, remove that information.

15. Artificial Intelligence

From time to time, we may use trusted artificial intelligence tools to assist with administrative tasks, customer support, drafting content, organising information or improving the efficiency of our business operations.

Where artificial intelligence is used, we take reasonable care to protect your privacy and only use providers that maintain appropriate security and privacy commitments.

We do not intentionally provide your personal information for the purpose of training publicly available artificial intelligence models without your consent, unless required or permitted by law.

Where AI-assisted features are offered within platforms we use, such as HighLevel, we will use them responsibly and only in ways that are consistent with this Privacy Policy.

We do not intentionally enter sensitive personal information that you have shared with us in confidence into publicly available artificial intelligence tools unless there is an appropriate privacy and security basis for doing so.

16. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices of those websites.

We encourage you to read their privacy policies before providing personal information.

17. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website and, where appropriate, within our mobile application.

The updated policy takes effect from the date shown at the top of this document.

18. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us.

It’s All About Your Healing Limited
Trading as All About Your Joy

Email: hello@allaboutyourjoy.com

Website: https://www.allaboutyourjoy.com

Contact page: https://www.allaboutyourjoy.com/contact-us/

For privacy enquiries, including requests to access or correct your personal information, please contact us using the email address above.